To connect to your account via FTP you will need to download an FTP client. One of the most commonly used FTP clients is Filezilla, this document will be based on this client . You can find a download to filezilla here.
Step 1: Open filezilla once open it will look like below.
Step 2: Go to: File > Site manager
Step 3: Fill in your FTP details as follows.
Host: This will be depend on which server your account is sitting on. (if you are unsure what details to use please request your details via firstname.lastname@example.org)
Past GCweb Customers: gcweb.dataquestcloud.com
Past eWorld Customers: eworld.dataquestdigital.com.au
Past eSolutions Customers: esolutions.dataquestcloud.com
DQ Digital Customers: cpanel.dataquestdigital.com.au
Plesk Customers: plesk.dataquestcloud.com
Protocol: Select SFTP
SFTP requires SSH access, which we don't provide for any server. We have closed SSH for security reasons and under no circumstance will allow anyone to have SSH access, unless they are on their own server.
SSH access to our shared servers is restricted to a core set of IP addresses for security reasons. SFTP is based on SSH and thus will not function on our shared servers. This restriction has been put in place to protect our customers and resellers.
Logon Type: Normal
User: FTP username
Password: FTP password
You can use cPanel logins for FTP username and password.
Step 4: Click Connect
Step 6: IF you receive the following prompt click ‘OK’
Step 6: Re-enter your password.
Step 7: Click ‘OK’
Step 8: Once you click ‘OK’ it will load the files in your account on the right.