Sometimes you find the website hosted with us inaccessible, and there is no update on our Status page considering the server issues.
More than that, you are not able to access cPanel and webmail. The links http://serverIP/cpanel and http://domain.com/cpanel are receiving the error ‘Server connection timed out’. What is happening? Most likely, your external IP address was blocked by Firewall.
Firewall is a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass. Due to security reasons, we have installed Firewall on our servers.
In case of more than 5 failed login attempts from your IP-address gets blocked permanently.
So, if you find yourself not being able to connect to the website, cPanel and webmail from a certain computer, most likely you have triggered the Firewall rules. Please contact our Support and we will gladly unlock your IP. You can find your external IP address at the below link.
What can be the reason of the IP being blocked and how to avoid it?
* Failed cPanel login
When you were not able to login to cPanel for the first time, please do not try to do it as many times as possible. Once you have used the incorrect login details 5 times in 3600 seconds, the IP gets blocked. To avoid that, please check your login details in Account Information Email that was sent to the email account, associated with the hosting package. Otherwise, feel free to ask for the cPanel password reset via our Support.
* Failed POP3/IMAP or webmail login
If you have issues logging into webmail, please reset the email address password in the cPanel account on the ‘Email accounts’ page.
If you are using an email client, make sure you update the login details there.
* Failed FTP login
Please make sure your FTP client is using correct login details and appropriate settings. Please make sure to use port 21 for FTP.
* Failed web page login
It occurs when there is an authentication form or a protected directory on the website. Please make sure to use correct login data.